![]() You will now see a refresh token and access token appear in your Helpscout settings section. Then click the button “Generate Access using Authorization Code” Copy this code and paste in the Authorization Code text box in the Helpscout section of the Ninja Forms Settings page. You will be redirected to a secure Ninja Forms page displaying an authorization code. You will be directed to your Helpscout account, where you will be asked to authorize access to your account. Click the button “Click to begin/restart authorization…” Copy and paste these as the Client Id and Client Secret in your Helpscout section of the Ninja Forms Settings page. Your newly created app will display an App Id and App Secret. Login to you Help Scout account, then navigate to Your Profile > My Apps.Ĭlick “Create My App”, give the app a descriptive name and set the Redirect URL to: And, of course, you'll spend quite a bit of time with your team and coach.The Help Scout addon needs to be installed and activated to see the features mentioned in this this documentation. Abigail is our Head of Support and she'll explain our Support onboarding and what our approach to Whole Company Support looks like. In your first few weeks, you'll have other onboarding meetings with team leads, and you'll meet Julie M on our Finance team to sort out any payroll/payment questions. We've scheduled a team dinner on Tuesday evening and a welcome lunch with the rest of the Boston folks on Tuesday as well. We usually try to have lunch as a team around noon and there are snacks in the office if you get peckish before then. The office temperature can fluctuate so we recommend that you wear layers! We're pretty casual in the office so please wear whatever you feel comfortable in (t-shirt, shorts, sneakers, etc.). Create one master password and use 1Password to generate and remember the rest! Office culture The first thing you'll want to do is set up 1Password so you can start storing all your Help Scout passwords there. We'll have a laptop for you when you come in. Becca will meet you there to get you settled in.Īt 10 a.m., you'll all meet with Rachel (You People Ops pal, or as we like to call it, your Pops Pal) for a Welcome presentation and she'll walk you through a few things, including Slab & Trello, and fill you in on Help Scout's company culture - how we communicate, what tools we use, etc. Our suite is on the left when you get off the elevator and will be unlocked beginning at 9 a.m. On Monday morning, come right on up to the 5th floor. Here are the details on how to find our building. It's going to be a party in the Boston office! Here's specific info about your accommodation and logistics for next week. It's more fun with friends, and joining you will be James (a Senior Product Designer from Toronto) and Pablo (an Account Manager from Seattle). Your first day is almost here and we are so excited to host you in the office next week! Help Scout's dedication to providing exceptional support to their customers is evident in their comprehensive onboarding process, ensuring that every team member is well-equipped to contribute to the company's ongoing success. Team lunches and dinners are organized to promote camaraderie among colleagues, ensuring a strong sense of unity and collaboration within the company.Īs part of the onboarding process, new employees are introduced to the company's tools and communication methods, as well as key team leads who will guide them through their roles. The Help Scout office fosters a casual and comfortable atmosphere, encouraging employees to dress in a relaxed manner while providing a conducive work environment. With a diverse range of employees joining from various locations, the company ensures a smooth onboarding process to help newcomers feel at ease and quickly adapt to their new roles. ![]() Help Scout, a renowned customer service software provider, is thrilled to welcome new team members into their vibrant work environment.
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